Help
Support
Answers to common questions and how to contact us.
Contact
Email gastroguide-support@googlegroups.com, or use the Feedback page once signed in. We aim to reply within 5 working days.
Frequently asked questions
- Do I need an account?
- Yes, a free one. Open the Account page and choose Continue with Google.
- I forgot my password
- If you sign in with Google there is no GastroGuide password to remember. If you have an older email account and cannot sign in, email us at the support address below and we will help.
- Where are my bookmarks and notes stored?
- Only on your own device. They are not sent to us. You can export or delete them in Profile and settings.
- How do I delete my data?
- Use “Clear all data” in Settings, for data on your device. To delete your account (email, name and role), use Delete account on the Account page or email us.
- How is content checked?
- Every clinical statement cites a named guideline, product information or paper, with the date it was checked. Pages show their review status. See how content is made.
- How are calculators validated?
- Each calculator shows its formula, its derivation paper and limitations, and is covered by automated tests against published values.
- I found an error
- Please use “Report a correction” on the page or the Feedback page, or email gastroguide-support@googlegroups.com. Never include patient details.
Medical disclaimer
GastroGuide is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. It supports, and does not replace, clinical judgement. Always check with a qualified doctor or senior colleague, the original guideline and local policy before making medical decisions. For healthcare professionals. Not intended for patients or for self-diagnosis.